Shipping and returns

Shipping

We ship within the United States. Shipping is a flat $7 per order, and it is free when you order 2 bags or more.

Orders join the next roast rather than shipping from a shelf. Your coffee leaves the roastery within 48 hours of coming off the drum, which in practice means most orders ship within two to four days of being placed. You get a tracking link by email as soon as the label is made.

Cancelling

You can cancel for a full refund any time before your coffee is roasted and a shipping label has been bought. Because we roast to order, that window is usually a couple of days rather than a couple of hours. Email info@akroasters.com with your order number.

Returns

Roasted coffee is perishable and made to order, so we cannot accept returns. That is standard for specialty coffee. What follows is what we do instead.

If something is wrong

If your coffee arrives damaged, is the wrong item, or is stale or defective, email info@akroasters.com within 14 days of delivery with your order number and a photo. We will replace it or refund it, your choice, and you do not need to ship anything back.

If tracking shows no movement for 10 business days, the order is lost and we replace it at no cost.

Preference

A coffee that is not to your taste is not a defect, so we do not refund on preference alone. Every roast has its profile, origin, and tasting notes listed on its page so you can choose well before you buy. If you are unsure which to start with, email us and we will tell you honestly.

Refund timing

Refunds go back to the original payment method and typically appear within 5 to 10 business days, depending on your bank.